Communications (Emails/SMS)
Documentation | Communications
Communication to members in a professional and streamlined way is at the forefront of all great organisations.
Your Mition portal is designed to simplify high quality communications to your members and staff.
Mitions' behind the scenes, complex IT systems and processed keep it simple to track all member and staff touch points.
You can create Email templates that can be sent to users in bulk, individually or automatically.
We store every email sent against the user it was sent to and include automatic tracking of whether it was opened (read) or failed to send (e.g. bounced). Advanced templates can track further details about clicks and link opens and provides detailed reports on a specific email template.
Send bulk SMS messages too. SMS Messages are also stored against a user under the Communication module.
Features
You can publish simple or advanced email templates that can be used for staff for day to day processes.
Simple Templates
A simple email uses your sites default email headers/footers (set via admin settings) and lets you supply the TEXT for the template. Its quite simple, but really fast to create and set these up.
Advanced Templates
An advanced template uses MJML technology, the equivalent of responsive design for emails. You can use the advanced email template builder to add images, text, columns with images and footers very similar to the webpage builder. You can also add table of contents and header components that dynamically create tables of contents for long emails such as newsletters.
The advanced template builder lets you select a colour scheme or you can use your default sites colours.
Once a template has been built staff can send these to members individually (manually) or in bulk (manually) or you can setup an automated reminder to be sent at specific triggers. See Automated Reminders for more details.
Email Categories (for better unsubscribe management)
Create email categories (see admin settings) and file each template under a specific category, this will allow users to unsubscribe from specific categories. An example might be AGM, all email templates that are marked in this category will automatically not send emails to anyone who has unsubscribed from this category. Creating email categories allows your members to unsubscribe from content they do not wish to see, but allows them to continue to see important emails and emails regarding other categories.
By default a user is subscribed to all categories. When an email is sent to a user, they will see an unsubscribe link, even if not logged in, this unique link allows the user to set their unsubscribe preferences at anytime.
Tags and Dynamic Content
Mition emails can use dynamic tags, these tags like [CompanyName] and [WebsiteURL] give you the ability to write emails and use the data stored in the Admin Settings or against a specific users record.
Tags are also case sensitive so you have to set them up correctly and be sure to test your templates that they work how you intended.
What tags are available?
See the following guides
All of these fields are available when sent to a user, either as an automated email (or welcome email in Events or Subscriptions) or whether it is sent manually. Use these tags and when a bulk email is sent out, these tags are adjusted to that specific user.
An email is sent to each user individually.
Common
[Username], [Fullname], [Firstname], [Middlename], [MemberSince] and [DATE] (as current date)
All Fields
PreferredName: [PreferredName],
UserID: [UserID],
Username: [Username],
Firstname: [Firstname],
MiddleName: [MiddleName],
Lastname: [Lastname],
FullName: [FullName],
DateOfBirth: [DateOfBirth],
Email: [Email],
EmailToken: [EmailToken],
EmailAddressConfirmed: [EmailAddressConfirmed],
EmailAddressConfirmedDate: [EmailAddressConfirmedDate],
MobileNumber: [MobileNumber],
MobileConfirmed: [MobileConfirmed],
MobileConfirmedDate: [MobileConfirmedDate],
CreatedDate: [CreatedDate],
CreatedBy: [CreatedBy],
LastModifiedDate: [LastModifiedDate],
LastModifiedBy: [LastModifiedBy],
LastLoginDate: [LastLoginDate],
ItemGuid: [ItemGuid],
isLocked: [isLocked],
LockedReason: [LockedReason],
isAdministrator: [isAdministrator],
isDeleted: [isDeleted],
StripeCustomerID: [StripeCustomerID],
Title: [Title],
Captcha: [Captcha],
Attempts: [Attempts],
CountryOfBirth: [CountryOfBirth],
Notes: [Notes],
Status: [Status],
LastDevice: [LastDevice],
Occupation: [Occupation],
Gender: [Gender],
OperatingSystem: [OperatingSystem],
Browser: [Browser],
BrowserVersion: [BrowserVersion],
OldRef: [OldRef],
WorkPhone: [WorkPhone],
HomePhone: [HomePhone],
PreferredPhone: [PreferredPhone],
UserImageURL: [UserImageURL],
Indigenous: [Indigenous],
UnsubscribedBulkEmails: [UnsubscribedBulkEmails],
ExcludeFromDirectory: [ExcludeFromDirectory],
Company: [Company],
CompanyUrl: [CompanyUrl],
FirebaseRegistrationToken: [FirebaseRegistrationToken],
Tags: [Tags],
CustomField1: [CustomField1],
CustomField2: [CustomField2],
CustomField3: [CustomField3],
CustomField4: [CustomField4],
CustomField5: [CustomField5],
CustomField6: [CustomField6],
CustomField7: [CustomField7],
CustomField8: [CustomField8],
isHidden: [isHidden],
WebCampaign: [WebCampaign],
CurrentRoles: [CurrentRoles],
CurrentPrograms: [CurrentPrograms],
CurrentSubscriptions: [CurrentSubscriptions],
CurrentSubscriptionTermPriceName: [CurrentSubscriptionTermPriceName],
FullAddress: [FullAddress],
AddressLine1: [AddressLine1],
AddressLine2: [AddressLine2],
AddressLine3: [AddressLine3],
Suburb: [Suburb],
State: [State],
Country: [Country],
Postcode: [Postcode],
AddressID: [AddressID],
AmountOwing: [AmountOwing],
CustomField9: [CustomField9],
CustomField10: [CustomField10],
CustomField11: [CustomField11],
CustomField12: [CustomField12],
CustomField13: [CustomField13],
CustomField14: [CustomField14],
CustomField15: [CustomField15],
CustomField16: [CustomField16],
CustomField17: [CustomField17],
CustomField18: [CustomField18],
LastSupplierName: [LastSupplierName],
LastSupplierID: [LastSupplierID],
SubscriptionDefaultPaymentGateway: [SubscriptionDefaultPaymentGateway],
CountryID: [CountryID],
UserCountry: [UserCountry],
Timezone: [Timezone],
Tier: [Tier],
UnsubscribedEmailCategories: [UnsubscribedEmailCategories],
LastEmailErrorCount: [LastEmailErrorCount],
LastSupplierGUID: [LastSupplierGUID],
PreferredName: [PreferredName],
eWayCustomerID: [eWayCustomerID]
All of these fields are available when sent to a user, either as an automated email (or welcome email in Events or Subscriptions) or whether it is sent manually.
From your sites invoices: [CompanyName] [CompanyABN] [CompanyAddress]
From your site email settings: [EmailHeader][EmailFooter] [EmailImage] [EmailDisclaimer]
Context Only (these fields are only present when this automated email is sent as subscription welcome email or automated reminder - this includes any automated reminder that involves subscriptions will have all of these fields available for an email template).
Automated reminders include (Subscription Created, Subscription Renewed, Subscription New Paid, Subscription Renewal Paid).
UserID: [UserID],
Username: [Username],
SubscriptionName: [SubscriptionName],
UserSubscriptionStartDate: [UserSubscriptionStartDate],
UserSubscriptionEndDate: [UserSubscriptionEndDate],
SubscriptionTermPriceName: [SubscriptionTermPriceName],
Firstname: [Firstname],
MiddleName: [MiddleName],
Lastname: [Lastname],
FullName: [FullName],
DateOfBirth: [DateOfBirth],
Email: [Email],
EmailAddressConfirmed: [EmailAddressConfirmed],
EmailAddressConfirmedDate: [EmailAddressConfirmedDate],
MobileNumber: [MobileNumber],
MobileConfirmed: [MobileConfirmed],
MobileConfirmedDate: [MobileConfirmedDate],
CreatedDate: [CreatedDate],
CreatedBy: [CreatedBy],
LastModifiedDate: [LastModifiedDate],
LastModifiedBy: [LastModifiedBy],
LastLoginDate: [LastLoginDate],
ItemGuid: [ItemGuid],
isLocked: [isLocked],
LockedReason: [LockedReason],
isAdministrator: [isAdministrator],
isDeleted: [isDeleted],
StripeCustomerID: [StripeCustomerID],
Title: [Title],
Attempts: [Attempts],
CountryOfBirth: [CountryOfBirth],
Notes: [Notes],
Status: [Status],
Browser: [Browser],
BrowserVersion: [BrowserVersion],
OperatingSystem: [OperatingSystem],
Gender: [Gender],
Occupation: [Occupation],
OldRef: [OldRef],
WorkPhone: [WorkPhone],
HomePhone: [HomePhone],
PreferredPhone: [PreferredPhone],
Indigenous: [Indigenous],
SubscriptionID: [SubscriptionID],
SubscriptionTermPriceID: [SubscriptionTermPriceID],
SubscriptionTermID: [SubscriptionTermID],
SubscriptionTermPriceisDeleted: [SubscriptionTermPriceisDeleted],
SubscriptionTermisDeleted: [SubscriptionTermisDeleted],
SubscriptionisDeleted: [SubscriptionisDeleted],
SubscriptionisActive: [SubscriptionisActive],
SubscriptionCode: [SubscriptionCode],
SubscriptionTermName: [SubscriptionTermName],
StartDate: [StartDate],
EndDate: [EndDate],
GracePeriod_Days: [GracePeriod_Days],
Term: [Term],
TermType: [TermType],
FixedEndDate: [FixedEndDate],
FixedStartDate: [FixedStartDate],
DiscountCode: [DiscountCode],
UserSubscriptionUserID: [UserSubscriptionUserID],
GLCode: [GLCode],
Amount: [Amount],
isGstExclusive: [isGstExclusive],
isDefault: [isDefault],
PublishStartDate: [PublishStartDate],
PublishEndDate: [PublishEndDate],
AutoProrata: [AutoProrata],
UserSubscriptionIsDeleted: [UserSubscriptionIsDeleted],
UserSubscriptionID: [UserSubscriptionID],
PreventAutoRenewals: [PreventAutoRenewals],
AutoRenewValid: [AutoRenewValid],
AutoRenew: [AutoRenew],
RenewalAttempts: [RenewalAttempts],
RenewalFailedLastReason: [RenewalFailedLastReason],
RenewalFailedLastDate: [RenewalFailedLastDate],
SkipAutoPaymentCollection: [SkipAutoPaymentCollection],
isCorporate: [isCorporate],
InvoiceID: [InvoiceID],
InvoicePaid: [InvoicePaid],
InvoiceDeleted: [InvoiceDeleted],
isRenewal: [isRenewal],
PaidDate: [PaidDate],
LastSupplierName: [LastSupplierName],
LastSupplierID: [LastSupplierID],
LastSupplierGuid: [LastSupplierGuid],
SubscriptionDefaultPaymentGateway: [SubscriptionDefaultPaymentGateway],
CorporateSupplierID: [CorporateSupplierID]
Context Only (these fields are only present when this automated email is sent as a subscription welcome email or automated reminder).
[InvoiceDetails] in an email template to show the amount, due date and a link to this invoice in an email template.
You can also use these separately to create your own formatting:
[DueDate]
[AccruedDate]
[AmountDue]
Context Only (these fields are only present when this automated email is sent as a subscription welcome email or automated reminder).
Use [EventDetails] in an email template to show the amount, due date and a link to this invoice in an email template
