Notice: [InvoiceDetails] and [FailureMessage] are only populated when this email is sent via automated email templates such as "Stripe Automated Payment Failed". This event is fired when the system automatically tries to take payment, but is never fired if a user is manually paying online (as those errors will be sent to the user in real time).
Dear [Firstname],
We hope this email finds you well. We are writing to inform you that we encountered an issue with the automatic payment for your recent invoice.
Unfortunately, the transaction was unsuccessful. [FailureMessage]
Invoice Details:
[InvoiceDetails]
We kindly request that you review your payment information and attempt the transaction again at your earliest convenience. This will ensure the continuation of the services and products you enjoy from us.
If you have already addressed this issue, please disregard this message. We apologize for any inconvenience caused.
Should you need any assistance or have any questions regarding this matter, please feel free to reach out to our customer service team. We are here to help and ensure a smooth resolution to this issue.
We value your business and appreciate your prompt attention to this matter. We look forward to serving you in the future.
Best regards,
[CompanyName]
[CompanyABN]
[CompanyAddress]